Orders are processed Monday thru Friday, excluding holidays and after payment has been confirmed. Orders received after 12:00 PM PST will be processed on the following business day. All orders received after 12:00 PM PST on a Friday or on the weekend will be processed on the next business day. The instant an order is successfully placed, our system will automatically send your order to our store and it will be processed to ship out as soon as possible.
Processing time is 1-2 business days depending on stock and the influx of orders. Processing time for orders placed during Holiday Periods may take a few additional business days. Once your order is complete and a shipping label has been created, an email confirmation will be sent to the email used to place your order.
Kama Loka ships to all 50 states, USPS & UPS are our main shipping carriers within the United States. Kama Loka will determine the best shipping carrier for you, depending on your order and shipping location. It is the responsibility of the consumer to ensure accurate information is being entered at checkout. Kama Loka should not be held accountable for packages that have incomplete, wrong or insufficient addresses provided to us by our customers. It is the sole responsibility of the customer to provide us with a safe shipping address. Kama Loka is not responsible for stolen or lost packages.
In the event your order is returned to us due to incomplete, insufficient, or wrong address entered during checkout or the recipient not picking up their package at their local US Post Office, or any other circumstances out of Kama Loka’s control, the cost to re-ship your package will be at the expense of the buyer. If you prefer to have a refund issued instead of a re-ship, we will issue a refund for the items purchased plus any applicable sales tax to your original form of payment. Original shipping and insurance fees paid are non-refundable.
Please contact USPS or UPS directly with any issues with delayed, lost in transit, or stolen packages. The carrier is responsible for any items damaged while in their care and Kama Loka will not accept returns for damaged items by the carrier. Delivery issues are the sole responsibility of the carrier. Customers should file a claim directly with the carrier.